FAQ
Recorded. Stored. Earned.
Everything you need to know before placing your order.
How long does delivery take?
8–12 working days, start to finish.
Production: 3–5 working days
Delivery: 5–7 working days
Every PR Vault piece is made to order rather than pulled off a shelf, so the first few days are spent making your piece, not picking it. You'll get a tracking email the moment it's dispatched.
Is UK delivery really free?
Yes — on every UK order, with no minimum spend.
International delivery times and costs vary by destination and are calculated at checkout. Customs charges, import duties and local taxes are set by the destination country and are the customer's responsibility.
Why is everything made to order?
Rather than producing large amounts of stock, every PR Vault item is created specifically for your order. Nothing sits in a warehouse waiting to be written off, and nothing is overproduced.
The trade-off is those first few days of production. We think it's worth it.
What if I ordered the wrong size?
You can send it back. You have 14 days from delivery to tell us you want to cancel, and you don't have to give a reason — wrong size counts.
We pay return postage. Email info@prvaultshop.com with your order number and we'll arrange it.
That said, we'd rather you got it right first time. Check the Size Guide before you order — it lists the actual garment measurements for every piece, not just a letter.
What if my item arrives damaged or incorrect?
You have 30 days from delivery to reject a faulty, damaged or incorrect item and get a full refund. After 30 days we'll repair or replace it.
Email info@prvaultshop.com with your order number, what's wrong and a photo. We cover every cost on a faulty or incorrect item — you'll never pay postage on one.
How do I actually return something?
- Email info@prvaultshop.com with your order number, and say whether you're cancelling or reporting a problem.
- We reply with a return address and postage arrangements.
- Post it back, and keep your proof of postage.
- We refund you within 14 days of the item reaching us, or of your proof of postage — whichever comes first.
Please don't send anything back before you've heard from us. Every return is arranged individually so nothing goes missing to an address that isn't expecting it.
Full detail on the Returns & Refunds page.
Can I change or cancel my order?
If production hasn't started, we'll do our best to amend or cancel it — email us as soon as you can after ordering.
If production has already begun we can't stop it, but that doesn't cost you anything: you can still cancel under the 14 day right above once it arrives.
Where do you ship?
Throughout the United Kingdom, with international shipping available to selected countries. Available options and costs are shown at checkout.
Can I track my order?
Yes. Once your order is dispatched you'll receive an email with your tracking number and delivery updates. If it hasn't arrived, check your spam folder before getting in touch.
What payment methods do you accept?
All major debit and credit cards, along with Shop Pay and the other digital wallets available at checkout.
What is the Archive?
A public record of what people have done in the kit. Personal bests, races, transformations, and honest reviews of the pieces themselves — filed, numbered and kept.
It isn't a marketing wall. Every record on it belongs to someone who earned it, and anything not yet matched to a real order is labelled as such. You can read it and add to it at The Archive.
Where can I contact you?
We aim to respond within one working day.
Why choose PR Vault?
PR Vault was built for people who value quality, consistency and progression. Every collection is released intentionally, every garment is produced to order, and every rep adds to the archive.
RECORDED. STORED. EARNED.
