Privacy policy
Privacy Policy
Last updated: 14 July 2026
PR Vault respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how PR Vault collects, uses, stores and protects your personal information when you visit our website, make a purchase, contact us or sign up to receive marketing communications.
For the purposes of UK data protection law, PR Vault is responsible for the personal information we collect and use through our store.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at PRVaultinfo@gmail.com.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, billing address, delivery address, telephone number and order information.
When you make a purchase, payment information is processed securely by our payment providers. PR Vault does not directly store your full payment card details.
We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information and information about how you interact with our website.
If you sign up to our mailing list, we will collect your email address and information relating to your marketing preferences.
How We Use Your Information
We use your personal information to process and fulfil orders, arrange delivery, provide customer support, communicate with you about your order and manage returns or refunds.
We may also use information to operate and improve our website, prevent fraud or misuse, comply with our legal obligations and protect the rights and security of PR Vault and our customers.
Where you have agreed to receive marketing communications, we may use your email address to send you information about new drops, product launches, early access and other PR Vault updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within our emails.
Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful reason for using your personal information.
We may process your information because it is necessary to fulfil a contract with you, such as processing and delivering your order.
We may also process information where necessary to comply with a legal obligation or where we have a legitimate business interest, provided your rights and interests do not override those interests.
Where required, such as for certain marketing communications, we rely on your consent.
You may withdraw your consent at any time.
How We Share Your Information
We may share your personal information with trusted service providers where necessary to operate PR Vault and provide our services to you.
This may include website and ecommerce platform providers, payment processors, delivery and courier companies, email and marketing service providers, analytics providers and professional advisers.
Our online store is hosted using Shopify. Shopify may process personal information in connection with providing ecommerce and store services to PR Vault.
We only share personal information where reasonably necessary and expect service providers handling personal information on our behalf to protect it appropriately.
We may also disclose information where required by law or where necessary to protect our legal rights.
International Data Transfers
Some of the service providers used by PR Vault may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by applicable data protection law.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The length of time we retain information may depend on the nature of our relationship with you, legal and accounting requirements, the need to resolve disputes and the need to protect our legal rights.
When personal information is no longer required, it may be securely deleted or anonymised.
Cookies
Our website uses cookies and similar technologies to operate the website, remember certain preferences, understand how visitors use the website and, where permitted, support marketing and advertising activities.
Some cookies are necessary for the website to function correctly.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
You can manage your cookie preferences through the cookie controls available on our website.
UK cookie and electronic marketing rules sit alongside UK GDPR, and the ICO states that non-exempt cookies and similar technologies can require consent.
Marketing Communications
If you choose to join the PR Vault mailing list, we may send you emails relating to product launches, new drops, early access and other PR Vault news.
We will only send marketing communications in accordance with applicable law.
You can unsubscribe at any time by selecting the unsubscribe link in a marketing email.
Unsubscribing from marketing will not prevent us from contacting you about an order, account or other service-related matter.
For unsolicited electronic marketing to individuals, PECR normally requires consent, subject to applicable exceptions.
Children’s Privacy
PR Vault does not knowingly collect personal information from children where we are not legally permitted to do so.
If you believe that a child has provided personal information to us inappropriately, please contact PRVaultinfo@gmail.com and we will review the matter.
Security
We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Your Data Protection Rights
Under UK data protection law, you may have the right to request access to the personal information we hold about you.
You may also have the right to ask us to correct inaccurate information, delete your personal information, restrict how we use your information, object to certain processing or request the transfer of your information.
Where we rely on your consent, you may withdraw that consent at any time.
These rights may be subject to certain legal limitations or exceptions.
To exercise your data protection rights, please contact PRVaultinfo@gmail.com.
We may need to verify your identity before completing a request.
The ICO’s guidance confirms these individual rights and explains that privacy notices should tell people how to exercise them.
Data Protection Complaints
If you have a concern about how PR Vault has collected or used your personal information, please contact us at PRVaultinfo@gmail.com.
We will acknowledge and review data protection complaints and respond in accordance with applicable UK data protection law.
You also have the right to raise a concern with the Information Commissioner’s Office, the UK’s data protection regulator.
Further information is available from the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version of this Privacy Policy will be published on our website with the date it was last updated.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or want to make a data protection complaint, please contact:
PR Vault
Email: PRVaultinfo@gmail.com